User Agreement

This User Agreement (hereinafter, the “Agreement”) governs the relationship between Individual Entrepreneur Daria Kulikova (hereinafter, the “Contractor”) and the user of the esim24.pro website (hereinafter, the “User”) when using the website and ordering an information technology service related to connecting Internet access via eSIM profiles of foreign operators/aggregators. The Contractor is not a telecommunications operator and does not provide mobile radiotelephone services. By starting to use the website or placing an order, the User accepts the terms of this Agreement, as well as the Public Offer and the Privacy Policy.

The Contractor provides the User with an eSIM profile for the selected plan (a QR code and activation parameters, a data allowance for a specified period in the selected country or region) and provides information and technical support for its connection. The service is provided remotely, in electronic form; no physical medium is transferred.

The Contractor is not a telecommunications operator, does not provide mobile radiotelephone services, and does not allocate a Russian number to the User. Direct Internet access is provided by a foreign partner — a foreign telecommunications operator or eSIM profile aggregator, on whose infrastructure the profile is activated.

After payment is confirmed, the QR code and installation instructions are automatically sent to the email address specified by the User and become available in the order account on the website — usually within a few minutes (in certain cases involving payment verification, up to 30 minutes). Installation: phone “Settings” → “Cellular” / “SIM” → “Add eSIM” → scan the QR code. The payment, delivery, and refund procedure is described in detail on the “Payment, Delivery, and Refunds” page.

• provide a correct email address — the eSIM will be sent to it;
• before purchase, make sure that the device supports eSIM technology (if necessary, contact support to check the model);
• use the service lawfully and not violate the rights of third parties;
• not perform actions that disrupt the operation of the website or the payment service.

The Contractor is not liable for the inability to use the eSIM due to incompatibility of the User’s device, an incorrectly specified email address, restrictions or blocks imposed by the foreign partner in the country of stay, or for the quality of the signal of communications networks outside the Contractor’s control. The service is provided on an “as is” basis.

The Contractor processes the User’s personal data (email and, if necessary, phone number) solely for the purpose of fulfilling the order and communicating regarding it, in accordance with the Privacy Policy. By placing an order, the User consents to such processing.

The content of the website (texts, design, trademarks) belongs to the Contractor or is used on a lawful basis and may not be copied without permission.

The Contractor has the right to amend this Agreement; the current version is always posted on the website. The Contractor’s details are specified on the “Contacts” page. For all inquiries: support@esim24.pro.