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Payment, Delivery, and Refunds

Payment

  • Prices on the website are stated in Russian rubles (for visitors from Belarus — in Belarusian rubles, BYN, at the exchange rate of the Central Bank of the Russian Federation on the date of the order) and include all fees.
  • Payment is made online by Visa, Mastercard, and Belkart bank cards issued by banks of the Republic of Belarus through a secure payment service. The amount on the payment form is in BYN. VPN is not required.
  • Mir cards issued by Russian banks are also accepted (payment in Russian rubles) via the bank’s secure payment page.
  • Card details are entered on the secure page of the payment service; the Contractor does not receive or store card details.
  • The order is deemed paid at the moment the funds are credited. After payment, an electronic receipt is generated.

Measures to Reduce and Control the Risks of Fraudulent Transactions

The Contractor applies a set of measures aimed at preventing fraudulent payments and protecting cardholders, including when payment is made with foreign cards (including cards issued by banks of Uzbekistan):

  • Payments are accepted through a certified payment service supporting 3-D Secure (cardholder verification using a one-time code from the issuing bank) — the Contractor has no access to full card details and does not store them.
  • Each transaction undergoes an automatic anti-fraud check by the payment service: analysis of behavioral indicators, risk scoring, and checks against databases of compromised cards.
  • Limits are set on the number and amount of orders from one email/device within a short period — exceeding the limit blocks the order pending manual review.
  • Suspicious transactions (mismatch between the payment geolocation and the selected eSIM country, multiple payment attempts using different cards, etc.) are referred to the support team for manual review before the eSIM is issued.
  • Technical data (IP address, email, transaction time) is recorded for each order for the purpose of investigating disputed and fraudulent transactions.
  • If a fraudulent transaction is confirmed, the Contractor blocks issuance of the eSIM, initiates a refund to the payer, and cooperates with the payment service and the issuing bank as part of the chargeback procedure.

Delivery and Activation

The Internet access service is provided remotely; physical delivery is not required.

  • The QR code and instructions are sent to the specified email and to the order account immediately after payment — usually within 5 minutes (in rare cases involving payment verification, up to 30 minutes).
  • Delivery cost — 0, included in the plan price. Delivery is available worldwide.
  • Installation: Phone Settings → “Cellular”/“SIM” → “Add eSIM” → scan the QR code. Upon arrival, enable mobile data and roaming for the new eSIM.
  • If the email has not arrived, check your “Spam” folder or open the order using the link from the email; support will resend it.

Refunds

A refund is possible if:

  • the eSIM has not yet been installed (the QR code has not been activated) — we will refund the full amount within 180 days from the date of purchase;
  • the eSIM did not activate or does not work due to the fault of the Contractor within the first 3 days from the date of purchase, and the issue could not be resolved with support;
  • the payment was made twice or was debited in error.

A refund is not possible if:

  • the eSIM has been activated and the data allowance has been partially or fully used;
  • the device does not support eSIM (please check the model before purchase — we can help you check);
  • the package validity period has expired.

To request a refund, write to support@esim24.pro with your order number and a description of the issue. We will respond within 24 hours. If the decision is positive, the refund will be made to the same card used for payment within up to 10 business days.